How a story carries your message

The importance of a story in your news release struck home recently. I was working with a client, a nonprofit, who was looking for a quick turnaround on some key messages, social media posts and a news release to promote their latest fundraiser. I knew the client well, and we both knew what worked for them. The client was a humane society, and their social media usually lit up when they shared the stories of the animals that came to the shelter.

Nothing like a heart-wrenching story of a cat rescued from the bitter cold winter, needing immediate vet care, and still losing its ears, nose and tail to frostbite to make your audience want to read on. And open their wallets. This campaign was to generate sales of a new lottery fundraiser.

We shaped the news release and key messages around the high number of cats and dogs that the shelter rescues each year, the high cost of veterinary care to ensure all of the animals are healthy, and the ongoing care costs of this no-kill shelter.

The key messages revolved around the shelter’s belief that every animal has value, and they care for them until they are adopted, no matter how long that takes. The costs add up. So we pushed the new lottery fundraiser and where to buy tickets. We emphasized the size of the cash prize.

Yet something was missing. The hook of all those pets looking for homes was compelling, but it lacked that one story that would engage supporters on an individual level. Who hasn’t visited an animal shelter and wanted to take every pet home? But we can’t. We have to focus on one that we can connect with and open our heart to it. The story in your communications works the same way. Find the one that connects with people.

So we asked the shelter for a story about one of their recent cases, and they shared the story of Frosty, the young cat who came in from the cold. It made all the difference. It gave the key messages, news release, and most of all the social media posts, a story worth sharing.

Unfortunately, the shelter has too many similar stories to share. Often we have to search a little harder for the story that connects us to our news releases or campaign. The example of the humane society simply illustrates the importance of the story that connects our message to our audience.

Frosty’s story has a happy ending: she was adopted by someone committed to continuing the high cost of her veterinary care, someone who connected with her story.

Read about all the good work of the Moose Jaw Humane Society at their website and on Facebook.

One thought on “How a story carries your message

  1. Dana Haukaas says:

    Firelight Communications paid for itself in less than a day and with the very first post that was used on our social media platforms. Dan was prompt and easy to work with, asking the right questions to get us the best results. I look forward to working with him again in the future!

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